How can we help?

Call sales at (888) 230-0020, option 3, Monday to Friday, 8am to 5pm Pacific. We'll:

• Take your details and set up your account.
• Help you understand any included services or service options available to you.
• Schedule your service activation, and a technician visit if your home needs one.

See your community page for what's offered.

In PID communities, yes. The Public Improvement District (PID) has an agreement with Greenfield that includes a base internet plan for every home.

• What's included, and what you can add: see your community page.
• Anything you add, like a faster plan, is on a separate Greenfield bill.

In PID communities, every home has base service under an agreement between the Public Improvement District (PID) and Greenfield. Greenfield bills the PID service charge on the district's behalf.

• It belongs to the home, not the person, so it's billed to the homeowner.
• It continues while you own the home, even if no one lives there. It can't be cancelled or paused.
• When you sell, tell us the closing date, and the charge moves to the new owner.

Anything you add, like a faster plan, TV or security, is billed on a separate Greenfield account.

1. Tell billing your closing date. Call (888) 230-0020, option 2, or email billing@egreenfield.com.
2. In a PID community, also contact your community manager. They have their own procedures and paperwork, and they pass the new owner's details on to us.
3. Let us pick up our equipment, like a router or TV receiver. Billing arranges it when you call.

In PID communities, the PID charge moves to the new owner from the closing date. If we bill you for any time after closing, we credit it back.

Call billing at (888) 230-0020, option 2, or email billing@egreenfield.com, with the date you want service to end. You can cancel at any time, but please contact us in advance so we can arrange to pick up our equipment.

• No contract: service billed to you directly is month to month, with no cancellation fee.
• Your last bill: the next invoice credits the days you didn't use.
• Refunds go to the payment method you used. Paid by check? We'll mail you a check, so give us a forwarding address if you're moving.
• Our equipment, like a router or TV receiver: we'll pick it up. If it isn't returned, an unreturned-equipment charge is added.

In PID communities, the PID service can't be cancelled on its own. It stays with the home.

We come and pick it up. Call billing at (888) 230-0020, option 2, to arrange it. This covers routers, TV receivers and any other equipment of ours that needs to come back.

• Not returned: an unreturned-equipment charge is added to your final bill.
• Found later: the charge is credited back to your account.

Yes. Call sales at (888) 230-0020, option 3, or billing, option 2, with your move date and new address. We'll:

• Schedule your service activation at the new home, and a technician visit if it needs one.
• Update your billing.

Bring your router with you, or our technician can meet you and help move any equipment that needs to be transferred.

Yes, for up to 3 months. Call billing at (888) 230-0020, option 2, with your dates.

• Equipment fees, like for a router or TV receiver, continue while service is paused.
• In PID communities, the PID service can't be paused. Some services you've added can, like a faster internet plan, and some can't, like camera storage.

Yes. To get started, call sales at (888) 230-0020, option 3. Anything you add, like a faster plan, TV or phone, can be in your name and billed to you directly.

In PID communities:

• The PID service stays on the owner's account.
• For the tenant to pay the PID bill, the owner calls billing at (888) 230-0020, option 2, to set that up. The owner is still responsible for the PID bill if the tenant doesn't pay.

• When: we book a two- or four-hour window, like 8 to 10 a.m. or 1 to 5 p.m.
• A call before arriving: just ask when you book.
• Who's home: someone 18 or older must be at the home.
• Access: make sure the technician can reach the Greenfield equipment, usually in the garage or a utility closet.

To reschedule a technician visit, call technical support at (888) 230-0020, option 1. For anything else, sales (option 3) and billing (option 2) can help.

• Repairs to Greenfield's fiber and equipment: free.
• Help with your own equipment, like setting up a router or printer (our Wireless Tune-Up): a service charge applies. We tell you the price before we book.
• New wiring, like a network cable to another room: a technician first does a free walkthrough and gives you a quote. The work is then scheduled as a separate visit.

The Wire Maintenance plan covers repairs to the wiring inside your home.

It could be. When a bill goes unpaid, service is suspended until the account is paid.

1. Check your balance in the billing portal, or call billing at (888) 230-0020, option 2.
2. Pay the balance. For a PID bill, a $25+tax reconnect fee is added.
3. Give it about 15 minutes. After an online payment clears, service usually comes back on its own, any time of day. Restart your router if it doesn't.
4. Still off? Call technical support at (888) 230-0020, option 1.

The most common cause is an expired or declined card on autopay. Update it in the portal to stop it happening again.

You're billed monthly, in advance, at the start of each month.

• Greenfield bill: due on the 20th. There's no late fee. If it's still unpaid on the 21st of the following month, those services are suspended until it's paid. For example, a January bill not paid by February 21.
• PID bill: due on the 15th, with a $10+tax late fee after that. If it's still unpaid on the 1st of the following month, PID services are suspended until it's paid. For example, a January bill not paid by February 1.

In PID communities, anything you've added is billed separately, on your Greenfield bill.

• Online: in the billing portal, by card or eCheck from your bank account.
• Autopay: set it up in the portal. See setting up autopay.
• By phone: call billing at (888) 230-0020, option 2, Monday to Friday, 8am to 5pm Pacific.
• By mail: send a check, with your account number on it, to Greenfield Communications, 34112 Violet Lantern St, Suite C, Dana Point, CA 92629.

1. Sign in to the billing portal.
2. Open Profile on the left. It opens on the Payment tab.
3. Add a card or bank account. Click Card, or Add Echeck details for a bank account. Enter the details, tick the authorization box and click Save Changes. A card you add is set to Auto Pay by default.
4. Turn autopay on or off by ticking or unticking Auto Pay on the card or bank account. It saves straight away.

Keep it up to date: a card that has expired or is declined is the most common reason service gets suspended. If you have two Greenfield accounts, set up autopay on each one.

1. Register from our email. When we set up your billing account, we email you a link. Follow it, confirm your first name, and choose a username and password.
2. Sign in to the billing portal with your username and password.

• Link expired, or never arrived? Call billing at (888) 230-0020, option 2, or email billing@egreenfield.com, and we'll send a new one.
• Forgot your password? Click Forgot Password? on the sign-in page and enter your username.

The usual reasons:

• Your first bill covers the part of the month you started in, plus the next full month.
• Your last bill: after you cancel, the next invoice credits the unused part of the month, and any credit balance is refunded to you.
• A plan or equipment change during the month.
• A late or reconnect fee on a PID bill, or an unpaid balance from the month before.
• A price change.

To see the details, open the invoice in the billing portal, or call billing at (888) 230-0020, option 2.

In PID communities, there are two:

• Your PID account, for the base service that comes with your home.
• Your Greenfield account, for anything you add, like a faster plan, TV or security.

Each has its own bill and its own portal sign-in.

Yes. Bills are emailed. To get paper bills by mail as well, call billing at (888) 230-0020, option 2.

A fee may apply in some communities.

Call billing at (888) 230-0020, option 2, before your due date. We can often set up a payment arrangement: an amount, and a date to pay it by.

If the arrangement isn't met, service is suspended.

No. Service we bill you for directly is month to month, with no contract and no early-termination fee.

In PID communities, the PID charge comes through the district's agreement.

One exception: the Wire Maintenance plan has its own terms. See your community page for the details.

On your community page. Every internet plan there has a Broadband Facts label showing:

• the monthly price
• one-time fees
• typical speeds

Prices vary by community.

1. Check for an outage. If we know about one in your area, a notice appears at the top of this website.
2. Check the Greenfield equipment has power. It's usually in the garage or a utility closet. If its lights are off, check the outlet, and look for a tripped breaker or GFCI outlet.
3. Restart your router. Unplug its power, wait 30 seconds and plug it back in. Give it two to three minutes to start up fully.
4. Try a cable. If a device connected by cable works, the problem is only the Wi-Fi.
5. Still offline? Call technical support at (888) 230-0020, option 1. Support is staffed 24 hours a day.

If your bill is past due, service may be suspended: see My service stopped.

To check whether a device is on the Greenfield network at all, run a speed test.

Look at the top of this website. When we know about an outage, we post a notice there and work on it until it's resolved.

If your internet is down, call technical support at (888) 230-0020, option 1, when:

• there's no notice, or
• the notice has been removed and you still have no internet.

A speed test on a device often reads lower than the plan's speed. The usual reasons:

• Wi-Fi rather than cable. Wi-Fi is slower than a wired connection, and weakens through walls and with distance from the router.
• The device itself. Older phones, laptops and routers can't reach gigabit speeds, even on a gigabit plan.
• Old wiring. In some older homes, internet reaches a room over the TV coax, which tops out around 50 Mbps. A technician can run a network cable instead.
• Many devices at once. Streaming, gaming and downloads share the connection.
• The other end. A website or service can be slower than your connection.

For the most accurate reading, run a speed test on a device connected to your router by cable.

Yes. Plug your router's WAN or Internet port into the internet port on the Greenfield equipment.

If it doesn't get online, call technical support at (888) 230-0020, option 1. This usually happens when you replace a router: our system is still holding on to the old one, and we can clear it for you.

Our fiber brings the connection into your home, and a Wi-Fi router shares it around the house. You can:

• Use your own router. Just plug it in. Replacing one? Call us first so we can register the new one.
• Lease a router from Greenfield.
• Add a range extender, or Managed Wi-Fi, for larger homes.

What's available depends on your community, and is listed on your community page.

Greenfield provides and looks after your Wi-Fi router.

• Remote help: our support team can see your Wi-Fi and fix some problems remotely.
• Range extenders mesh with the router to cover larger homes.

Where it's offered, the price is on your community page.

Look for the sticker on your router.

Leased from Greenfield, or the sticker is missing? Call technical support at (888) 230-0020, option 1, and we'll help you find or change it.

If you change the Wi-Fi name or password, reconnect each device, including printers, TVs and smart devices.

It's the small box where the fiber enters your home. It turns the fiber's light signal into your internet, and your phone service if you have it.

• Where: usually in the garage, a utility closet or a panel on an outside wall.
• Power: it needs a working outlet.

It belongs to Greenfield, so please don't open or move it.

Many homes have network cables run by the builder to a communications closet, usually the one with the Greenfield equipment, labeled by room. To bring them to life:

1. Put your router in or near that closet and plug in its power.
2. Connect the internet port on the Greenfield equipment to your router's WAN or Internet port.
3. Connect the cables for the rooms you want to use to the router's other ports, marked LAN.

Yes. A technician can run a network cable to the room. There's a service charge, and we quote it first. To book, call technical support at (888) 230-0020, option 1.

In older homes, this is also the fix when internet reaches a room over the TV coax, which limits speed to around 50 Mbps.

Call sales at (888) 230-0020, option 3, or billing, option 2.

• Most changes take effect the same day, and your bill changes from that day.
• The plans for your community are on your community page.

To get the most from a faster plan, connect your router to the Greenfield equipment by cable, and test with a wired device.

No. There are no data caps or overage charges, and we don't slow down any kind of traffic. Your plan's speed is the only limit.

Details are in our network management practices.

• Every home gets its own public IP address. It's dynamic, so it can change from time to time.
• A business upgrade includes a static IP address and allows servers. To see if it's offered in your community, check your community page, or call sales at (888) 230-0020, option 3.

IPv6 isn't offered yet.

With a TV box or receiver, restart it: unplug its power cord, count to 10, and plug it back in. Wait for it to finish loading.

Without a box (Basic Cable straight into the TV), run a channel scan:

1. Open the setup menu. On the TV remote, open Menu or Settings, then Channel Setup.
2. Start the scan. Choose Channel Scan, Auto Program or Auto Tune. Pick Cable, not Air or Antenna. If asked for STD, HRC or IRC, choose STD.
3. Wait. Don't press anything until it finishes. It can take 5 to 30 minutes.

Still missing? Call technical support at (888) 230-0020, option 1.

1. Check the box or receiver is on. If it shows no lights, make sure its power cord is plugged in firmly.
2. Check the TV's input. Press Input or Source on the TV remote until the picture appears.
3. Restart the box. Unplug its power for 10 seconds, then plug it back in.

If more than one TV has no picture, call technical support at (888) 230-0020, option 1.

Don't unplug or reconnect the coax cable on the back of the box. It can damage the box.

Heavy rain or snow can interrupt satellite TV for a short time. It comes back when the weather clears.

If the weather's fine:

1. Restart your receiver. Unplug its power for 10 seconds, plug it back in, and let it finish loading. If you have a Hopper with Joeys, restart the Hopper.
2. Still showing the message? Call technical support at (888) 230-0020, option 1.

1. Try new batteries.
2. Follow the troubleshooting steps for your remote in the TV documentation on your community page.
3. No luck, or it's lost or broken? Call technical support at (888) 230-0020, option 1.

Remotes for TVs and streaming devices come from their makers.

Not if your TV has a digital cable (QAM) tuner. Where it's offered, Basic Cable (Core Basic) works without a box: connect the coax and run a channel scan.

• Most TVs have one, including Samsung, LG, Sony, Vizio, TCL and Insignia. Some budget brands don't.
• Already have the TV? Run a channel scan. If you get all the Basic Cable channels, it has a QAM tuner; only a few or none means it likely doesn't.
• Buying a TV? Check its specifications for a QAM (digital cable) tuner, or ask the salesperson.
• No tuner? You'll need a TV package that includes a receiver.

TiVo isn't supported.

On your community page, with its guides and documents.

Channel lineups differ by community.

Call sales at (888) 230-0020, option 3. We'll check your wiring, add a receiver, and book a visit if one is needed.

Your monthly price changes with the receiver you add.

Not without backup power. Greenfield phone service runs through the Greenfield equipment in your home, which needs electricity. During a power outage, or if your internet service is down, you can't make calls, including to 911, unless the equipment has a backup battery.

• A backup battery is an optional one-time purchase of $99. To order one, call sales at (888) 230-0020, option 3.
• Keep a charged cell phone for emergencies.
• 911 calls send your service address. If you move, tell us before you use your Greenfield number at a new address.

1. Choose Log in at the top of this website, then Phone control panel. It opens in a new tab.
2. Sign in with your 10-digit Greenfield phone number, with no dashes, and your voicemail password.

In the control panel you can manage voicemail, call forwarding and CallBlast, and see your call history.

1. Hang up every phone in the house, and unplug anything else on the phone line, like an alarm panel or a TV receiver. Then try again.
2. Check the Greenfield equipment has power.
3. Try another phone, or another cord, in the same jack.
4. Still nothing? Call technical support at (888) 230-0020, option 1, from a cell phone.

Dial these from your Greenfield phone:

• Forward all calls: *72, then the number. Cancel with *73.
• Forward calls when you're busy or don't answer: *92, then the number. Cancel with *93.
• Do Not Disturb (calls go to voicemail): *78. Turn it off with *79.
• Block calls with no caller ID: *77. Allow them again with *87.
• Hide your caller ID for one call: *67, then the number.
• Call back your last caller: *69.

To block one particular number, call technical support at (888) 230-0020, option 1.

Yes, at no charge. When you sign up for phone service, tell sales you want to keep your number, and we'll transfer it from your old provider.

• Keep your old service active until the transfer to Greenfield is complete. If you cancel it before then, you'll usually lose the number.
• Leaving Greenfield? Your new provider can transfer your number out.

In the Phone control panel, under Call Activity.

On plans with a set number of minutes, calls over the limit cost 2.9 cents a minute.

• USA, Canada and some Caribbean, local or long distance: 1 + area code + number.
• All other countries: 011 + country code + number, then #.

Pressing # at the end connects the call faster.

• From your Greenfield phone: dial 00.
• From any other phone: call your Greenfield number and press * when the greeting starts.

The prompts walk you through setting it up and listening to messages.

Forgotten your voicemail password? Call technical support at (888) 230-0020, option 1.

It means you have a new voicemail waiting. Phones with a message light will show it blinking too.

The Quick Reference Guide covers dialing, voicemail and the calling features included with your line.

Usually, yes. Fax machines generally work on our digital phone service, though we can't guarantee every model. If faxes fail, turn off call waiting on that line:

• Off: dial *57.
• Back on: dial *56.

Many alarm panels that report to a monitoring center over a phone line don't work reliably on digital phone service. Ask your alarm company about a cellular communicator, which reports without using the phone line.

In our Texas communities, Greenfield home security offers a cellular connection option.

In our Texas communities, Greenfield offers monitored home security:

• An Alula alarm panel and app
• Sensors for doors, windows and motion, and for smoke, carbon monoxide and floods
• Cameras and video doorbells
• 24-hour professional monitoring, with an optional cellular backup

Prices are on your community page. For a quote, call sales at (888) 230-0020, option 3, and we'll book a walk-through.

Greenfield is licensed to provide security services in Texas, license B30924901.

The panel reports through your internet, so it goes offline when the internet does.

1. Restart your router.
2. Internet still down? Follow My internet stopped working.
3. Internet back, but the panel stays offline? Call technical support at (888) 230-0020, option 1.

With cellular backup, the panel keeps reporting to the monitoring center while the internet is down.