This Privacy Policy describes what personal information Greenfield Communications, Inc. ("Greenfield", "we") collects from customers and from visitors to this website, how we use it, and the choices you have. It applies to egreenfield.com and greenfieldfiber.com and to our Internet, telephone, television, and security services.
1. Information we collect from customers: When you order or use our services we collect the information needed to provide and bill them: your name, service and billing address, telephone number, email address, the services and equipment on your account, and your payment information. Payments are processed through our billing portal at billing.egreenfield.com; card details are handled by the payment processor and never stored on Greenfield systems. In some Texas communities we also bill, on behalf of the community's Public Improvement District, the district's monthly charge for the base services; you then have a separate account for that charge and any add-on services, and we hold the same kinds of account information for it. For telephone service we also generate call detail records (numbers called, times, durations) needed to provide and bill the service; this is Customer Proprietary Network Information under federal law and is covered in section 6.
2. Information we collect on this website: The website does not use cookies and does not track you across other sites. It counts visits to its pages so we can see which ones help: the pages viewed, for how long, the links and buttons used, and the site that sent you. It uses no cookies for this and does not store your IP address, and visits cannot be linked from one day to the next. The counts are kept for about 13 months. When you submit the contact form or an order request we collect what you type: your name, email address, telephone number, service address, the community and services you are interested in, and your message. Submissions are stored on our server and emailed to our staff so we can respond. If you run a speed test, we record the result with your IP address and the time. Like every web server, ours records the IP address, time, and page for each request in a log used only for operating and securing the site.
3. How we use information: To provide, maintain, bill, and support the services you ordered; to respond to your enquiries; to notify you of outages, maintenance, and changes to your service or to this policy; to protect our network and customers from fraud, abuse, and security threats; and to comply with law. We do not use your information for advertising and we do not sell it.
4. When we share information: With service providers who act on our behalf and only as needed for their task, such as our email delivery provider (for form submissions and service notices), our billing provider, and technicians who install or repair service. Where we bill a Public Improvement District's charge on the district's behalf, with the district, limited to what that billing requires. Account information for that charge is made available only to you, the district, and the City, except as Texas public-information law may require of the district. With emergency services, for telephone customers, through the 911 system. When required by law, subpoena, court order, or lawful request by a government agency, or to protect the rights, property, or safety of Greenfield, our customers, or others. In connection with a sale or transfer of the business, in which case this policy would continue to apply to your information. We do not share personal information with third parties for their own marketing.
5. Information about children: Our services are sold to adults. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided us information, contact us and we will delete it.
6. Telephone records (CPNI): Federal law (47 U.S.C. § 222 and the FCC's rules) protects Customer Proprietary Network Information: information about the telephone services you buy from us and how you use them, including call detail records. We use CPNI only to provide, bill, and support your telephone service and as the law requires. We do not use it to market anything, and we do not share it with third parties for their marketing. We authenticate callers before discussing account details and notify you of certain account changes, as the rules require.
7. Security: We protect personal information with administrative, technical, and physical safeguards appropriate to its sensitivity, and we limit access to staff who need it. No system is perfectly secure; if a breach affecting your personal information occurs, we will notify you as required by law.
8. How long we keep information: Your account and billing records are held by our billing provider, and telephone call records by our telephone service providers; each keeps them for the periods the law requires under its own agreements with us. Greenfield keeps the information it holds itself, such as website form submissions, web server logs, and its records of what this website published, only as long as it is needed for the purpose it was collected for, then deletes it securely, unless a dispute, legal hold, or law requires longer.
9. Your choices: You may review and correct the information on your account, and opt out of marketing emails, at any time by contacting us. This website does not respond to browser "Do Not Track" signals because it does not track visitors across other sites.
10. Changes to this policy: If we change this policy we will post the new version here with a new effective date, and for material changes we will notify customers by email or with their bill.
11. Security services: Our alarm and camera services run on third-party platforms (Alula and our monitoring provider). Alarm and sensor events, and any video your cameras send, go to those platforms under their own privacy terms; Greenfield does not store them on its own systems. Information we obtain in providing security services is kept confidential as Texas law requires and is disclosed only at your direction, to emergency responders when an alarm is triggered, or as law requires. Neither Greenfield nor the platforms we use run facial recognition.
12. Contact: Greenfield Communications, Inc., 34112 Violet Lantern, Suite C, Dana Point, California 92629, (888) 230-0020, privacy@egreenfield.com.
Questions about this policy? Send us a message.